The short version
This site has no forms, no email addresses and no chat. The main way we receive information is when you call. We use that information to help you, and we do not sell your personal information.
Calls
When you call, we may record the call and keep notes about it. We use recordings and notes for quality, training and routing, and to understand what a caller needs. We may share what you tell us, such as your name, address area and a description of the problem, with the independent professional who takes your call so that they can help you.
Please do not give payment card numbers or government ID numbers on the call unless a professional you have chosen to hire asks for them as part of their own service.
Call tracking
The phone number on this site may be a call-tracking number. Call tracking lets us tell which pages and campaigns lead to calls, and it may record the caller's number, the time and the length of the call.
Cookies and analytics
We may use basic analytics cookies to count visits and see which pages are used. These cookies do not identify you by name. You can block or delete cookies in your browser settings, and the site will still work.
What we do not do
- We do not sell your personal information.
- We do not collect information through forms, because there are none.
- We do not knowingly collect information from children.
How long we keep information
We keep call recordings and notes for as long as we need them for the purposes above, and then delete or anonymize them.
Your choices
To ask what we hold about a call, or to ask us to delete it, call the number on this site and say that you have a privacy request. We will tell you what we can do.
Third parties
The independent professionals we connect you with perform all work, and they handle your information under their own practices. Links to other sites are outside this policy.
Changes
We may update this policy from time to time. The effective date at the top shows when it last changed.